Refund Policy

Last Updated: 01 October 2025
Your trust is our priority at Medical Cannabis Card Santa Ana. This policy explains how we handle refunds for telehealth consultations and medical cannabis card services.

Who Can Request a Refund

Refunds are available to patients who:

  • Did not complete their consultation due to technical issues or provider absence.
  • Cancel their appointment at least 24 hours in advance.
  • Are found ineligible for a medical cannabis recommendation.
  • Are charged twice for the same service.

All refund requests must be submitted within 30 days of the original transaction.

When Refunds Are Not Available

Refunds cannot be provided if:

  • Your consultation or recommendation has already been completed.
  • You missed your appointment or canceled it less than 24 hours before.
  • You paid state or third-party fees (e.g., MMIC processing, background checks).
  • You simply changed your mind after booking.

How to Submit a Refund Request

Gather Your Information:

  • Full name used for booking
  • Email linked to your account
  • Transaction ID or receipt
  • Appointment date
  • Reason for refund
  • Any supporting documents

Submit Your Request:

Email: contact@medicalmarijuanacardsantaana.com
Phone: 714-881-1627

Processing

  • Refunds are reviewed within 24 to 48 hours.
  • Approved refunds are issued within 5 to 7 business days.

Partial Refunds

Partial refunds may be considered if:

  • Your consultation starts but cannot be completed due to technical issues.
  • Platform interruptions prevent full service delivery.

Partial refund amounts depend on how much of the consultation was completed.

Refund Method & Security

  • Refunds are issued to the original payment method.
  • All payments are handled securely through encrypted systems.
  • If your payment method is inactive, our support team will arrange an alternative.

Additional Notes

  • Always review fees, services, and policies before booking.
  • Contact our support team with any questions regarding refunds.
  • Refunds are designed to be fair, transparent, and tim

Address: 901 W Civic Center Dr STE 202, Santa Ana, CA 92703, United States
Email: contact@medicalmarijuanacardsantaana.com
Phone: 714-881-1627